At Style Haven, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information across all our customer touchpoints, including our website, mobile platforms, and social media channels.

By using our website or digital platforms, you agree to the terms outlined below. We may update this policy from time to time, and any major changes will be communicated to you.

1. Who This Policy Applies To

This policy applies to all individuals whose personal information we collect (“you”, “your”). It covers any interaction you have with us—online, in-store, through customer service, or via trusted third parties.

2. Information We Collect

We may collect the following types of Personal Information:

• Name
• Email address
• Phone number
• Date of birth
• Billing or shipping address
• Payment information
• Online identifiers (IP address, cookies, device details)
• Shopping behaviours, interests, and preferences
• Information from surveys, reviews, or social media
• Any information required by law or needed to complete a transaction

The type of information we collect depends on how you interact with Style Haven.

3. When We Collect Your Information

We collect your information when you:

• Create an account on our website or app
• Browse, shop, or interact with our website
• Place, return, or exchange an order
• Subscribe to emails, SMS, or newsletters
• Engage with our customer service channels
• Enter promotions or competitions
• Apply for a job
• Click on our adverts or interact via social media
• Accept cookies or tracking technologies

We may also receive information from trusted third parties who have your consent to share it.

4. Cookies and Tracking Technologies

We use cookies and analytics tools (such as Google Analytics) to better understand how you use our website.

Cookies help us:

• Improve your browsing and shopping experience
• Personalize product recommendations
• Analyze website performance and user behaviour
• Deliver targeted promotions and adverts

You can adjust or disable cookies in your browser settings at any time.

5. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Deliver products and provide customer support
• Improve our website, app, services, and customer experience
• Personalize your shopping experience
• Send product updates, promotions, and event information
• Detect and prevent fraud
• Maintain your account details
• Comply with legal and regulatory obligations

By placing an order or signing up, you consent to receive:

• Order confirmation and update emails
• Review requests for your purchase
• Promotional emails, SMS, and push notifications

You may unsubscribe from marketing messages at any time using the “unsubscribe” link or by contacting us.

6. How We Store and Protect Your Information

Your data is stored securely and used only for the purpose it was collected.

Some data may be stored on secure cloud-based systems outside Kenya. In all cases, we ensure:

• Strong security safeguards
• Protection from unauthorized access
• Prevention of loss, damage, or misuse

7. Your Rights

You have the right to:

• Ask if we hold your personal information
• Request access, correction, or deletion of your data
• Restrict or object to how we process your information
• Opt out of marketing communications
• Withdraw consent (where applicable)

To exercise any of these rights, contact us at:
Email: Stylehaven570@gmail.com

8. Updates to This Policy

We may update this Privacy Policy occasionally. Any major changes will be communicated through our usual channels.

By continuing to use our website or services after a change, you agree to the updated policy.